Chintya : Good Morning Miss
Ita : Good morning. What
can I do for you miss?
Chintya : I need to wash all of my
clothes here.
Ita : Ok miss. Here the cost washing clothes is Rp.
6.000 per kilos.
Chintya : How long that will finish?
Ita : It takes three days.
Chintya : Oh ok that’s good.
Ita : Can you give your
clothes please, I will weight them.
Chintya : Sure, here it is miss.
Ita : The total of your
clothes are 2 kilos. So you have to pay Rp. 12.000
Chintya : Ok miss, here is the money.
Ita : Ok Thank you.
Chintya : Is there any delivery service
in this laundry?
Ita : Yes, there is also
delivery service here. The cost is Rp. 10.000 if you live around Depok city and you only have to pay
Rp. 5.000 if you live in Kelapa Dua.
Chintya : Oh that’s a good offer. I
live in Kelapa Dua beside Lawson and this is
Rp. 5.000 for the delivery payment.
Ita : Ok your clothes will
be delivered at 4 pm. Thank you very much and have a nice day.
Chintya : Yeah, your welcome.
(THREE DAYS
LATER AT 5 PM)
Chintya : Excuse me.
Ita : Hello, what can I
do for you miss?
Chintya : I washed my clothes here
three days ago but some of my clothes were broken and my scarf was gone.
Ita : May I know the details of your broken clothesand
the missing scraf?
Chintya : There is burned hole on the sleeve of my
blouse and get faded on my white t-shirt. I also
my mustard scarf.
Ita : Oh I am sorry to hear that. I will ask my staff about this first.
***
Ita : Hey come here
please I need to talk to you guys.
Naya : Yes, what happened?
Ita : one of our customer
complaining about our servicess some of her
clothes was broken and her mustard scarf was gone.
Did you guys make a mistake?
Feby : Yesterday, I was ironing
her blouse then I got a call, when I came back
I’m shocked because her blouse already got a
burned hole. I didn’t realize If I hadn’t moved the iron. I’m
very sorry for my negligence.
Naya : I did mistake yesterday, I’m not focus on my
work until I don’t realize if I put a wrong t- shift color in washing machine. I’m so sorry because of my bad work.
Dina :
I’m sorry miss I think I made a mistake by packing the scarfon another
customer’s clothes
Ita :
Hmm… you guys made a big mistakes. I
will give you a chance but if you make a mistake again I might fire you. I hope
you guys wont do the same mistakes anymore.
Feby, Naya
& Dina : Thank you miss.
**
Ita : I’ve asked my staff
about this problem and we sincerely apologize for our negligence.
Chintya : I don’t care whether
all of you make a mistake or not. I just want you to be responsible for the
losses that I get.
Ita :
ok miss, what if I giving same money worth the priceof those clotes and I will
return your laundry money ?
Chintya : hmm ok, I accept it. The price
of an the clotehs is Rp 200.000
Ita : ok this is Rp
217.000 for your losses, laundry and delivery service.
Chintya : ok, thank you but sorry I
have to go now.
Ita : ok miss, once again
we apologize for the mistakes that we made. Have a nice day.
Chintya : its ok, have a nice day.
Commonly misused words:
1. Here
2. Hear
3. Then
4. Whether
5. Accept
Confusing related words
1. Good
2. Hope
3. Might
4. May
Prepositions :
1. around
2. At
3. On
4. Of
5. To
6. About
7. Until
8. By
9. Beside
Group name :
Chintya Devi G 21216583
Dina Agusti A 22216069
Feby Anggun N 22216763
Ismayagita C R 23216616
Syafira Nurulita W 27216229
